F&Qs

Shipping

Shipping is available worldwide!

Shipping UK is £2.70 under 1kg – £3.50 over 2kg – £5 2 – 10kg – £8 10 -15kg

Shipping worldwide range from £4 to £14 for items under 2kg and from £22 – £50 for heavy items over 2kg (The shipping prices on the website is estimated so message me or email to get an accurate shipping quote) If you checkout and shipping is lower than what you paid this will be refunded!

I offered two shipping options one untracked and one tracked shipping!

PLEASE NOTE-
Shipping is set tracked and signed for, however you can opt for untracked/unsigned for postage. I only provide untracked shipping for buyers not willing to pay extra for tracked shipping. Please note untracked shipping buyers if your package is lost or doesn’t arrive within estimated time or longer, there will be NO refunds, choosing untracked shipping to mean you are responsible for this package!

Returns & Exchanges

Refunds/exchanges are available for handmade items and crystals from 10 days of purchased! Overseas is 17 days.
All returns will need to be signed for and Buyers will need to be responsible for return cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If there is a problem on my side in receiving the parcel and will need to return i will only refund £3.95 that is a normal 2nd class singed for package. If you purchase a 1st class to return there will be no refund for that ammont! Damaged product should be return and refund or exchanged within 10 days of purchased! Overseas is 18 days.
The following items cannot be exchanged/Returned
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Items on sale

Payments

With a variety of payment options, We accept variety of ways to pay.

I accept bank transfers, Stripe Payments and PayPal and do accept check if need but the order processing time will be longer than usual. (All prices includes a handling fee)

Stripe payments is the same as paypal and is safe to use online. For more information please go to stripe www.stripe.com/about

We accept payment plans on order £100 or over ONLY! Please contact me directly via email or via social media for more information on payment plans.

If there is a problem with checking out or with a payment please feel free to email me here or at [email protected]

Custom and personalized packaging

Custom and personalised Jewellery is available! However, due to I’m new to jewellery making a community, they will be a little cheaper than your normal customised jewellery due to they will not be up to a professional standard.

Returns are available within 10days when you receive your item ✨

Personalised and special occasion packaging is available at a fee of £5 Please contact me to see the different designs i have to offer.

Additional policies and FAQs

Reserves are available but a deposit of £5 for order over £50 or more is required and non-refundable, if you want a to reserve an item for over a week! Email me at [email protected] or contact via social media at instagram or facebook

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